Policies

Click here for details on:
Payments via our online store, alternate ordering options, special orders, product availability, sales tax, shipping, international shipping, warranty and returns, and security of online sales.

Payments via our Online Store                     return to top of page

For orders placed through our online store, payment is by credit or debit card only. We accept:


  Visa      MasterCard    American Express         Discover

Simply select the credit card of your choice during the "pay with" phase of store checkout, then enter name on card, card number, and card expiration date on the next screen. 

We now use Authorize.Net as our payment processor. Your credit card will be charged immediately. The charge will appear on your credit card statement as being from "Two Sisters Apparel". 

International Orders: We reserve the right to request payment by telegraphic transfer to our bank. 

Alternate Ordering Options                     return to top of page

For those uncomfortable with ordering online, you may also order by phone or fax at this number:

877-417-1280

To order by fax, please print and complete our fax order form.

We are generally at this number between 9:00 am and 5:00 pm, Pacific time. If no one answers, please leave a message on the answering machine, and we will contact you to set up an order. Faxed hours may be sent 24 hours a day.

Special Orders                     return to top of page

Some of the apparel companies shown in our store allow us to special order items for our customers. These companies include Tianello, Key Lime Pie, We Be Bop, Spencer Alexis, Michael Leu Collection, Produce Company, and Pineapple Moon.

If you want an item from one of those companies, but do not see it listed in our store, we may be able to specially order it for you. 

Simply email or call us at 877-417-1280 with the product information (description, size, and style number - if available) and we will contact the apparel company to check it those items are on stock. We will then contact you with the availability information, and set up the order for you. We will receive the merchandise at our store, inspect it for size and product description accuracy, and then ship the items to you.

We reserve the right to charge your credit card immediately for any special orders.

Note: special orders are subject to a 20% restocking fee for any returns, with the exception of returns due to defects in materials or workmanship.

Product Availability                     return to top of page

We maintain inventory of the items listed in the store. Sometimes, we may sell the same item in our physical store on the same day it is ordered online. If this happens, we will contact you immediately.

Sales Tax                     return to top of page

Orders shipped to, or billed to, locations within California are subject to 7.25% sales tax.

Shipping to the United States and Canada             return to top of page

Our standard freight carrier for U.S. deliveries is USPS Priority Mail, with delivery confirmation. Cost is $7.95 per shipment.

To Canada, whenever possible, we ship via USPS Global Priority Mail. Shipping cost to the customer 
(per shipment) is $14.95. 

We can also ship via FedEx, upon special request. Additional freight charges will apply to FedEx shipments. These shipping costs will be added to your credit card charge. There are no additional handling fees.

International Shipping                     return to top of page

Our preferred method of shipment for international orders (excluding Canada) is by FedEx. Customers will be provided with quotes on different FedEx delivery options, and the actual FedEx freight charge will be added to the invoice total, instead of the $7.95 U.S. shipping charge shown in our online store.

A less expensive alternative is via Airmail Parcel Post. In the case, delivery can not be tracked. The customer must agree to accept a scanned copy of our receipt from the U.S. Postal Service as proof of our shipment of the goods to them. If goods are not delivered, the customer will not be entitled to a refund.

***Please note - the customer is responsible for paying any customs duties and fees associated with an international order. It might be wise to check on what the fees would be before ordering from us.

Customers in Canada and Mexico - NAFTA

Several of our brands are "made in the USA", and qualify for duty-free shipment to Canada and Mexico. These brands are: Spencer Alexis, the Michael Leu Collection, Tianello, Produce Company, and US Wear. Please note that local taxes and fees may still apply to your shipment.

Warranty and Returns                     return to top of page

We will carefully inspect all items before shipping to ensure acceptable quality standards are maintained. If you do notice a problem in the materials or workmanship of the item you purchased, please contact us and we will resolve the situation to your satisfaction.

Any returns by the customer are eligible for a full refund of the product cost, as long as the garments are returned to us in their original state (with tags attached, unworn), within 14 days of your receipt of the order.  

The customer is responsible for paying the freight costs to return the items to Two Sisters. Returns shipped to us by the customer after 14 days of your original receipt of the goods are subject to a 30% restocking fee.

Special order items returned to Two Sisters are subject to a 20% restocking fee, with the exceptions of returns due to defects in materials or workmanship, or items shown in our online store that are specially ordered for size or color.

Returns should be sent to:

Two Sisters Apparel
P.O. Box 222820
Carmel, CA  93922

Please send via Priority Mail or Parcel Post, if possible. For those wishing to send a return via UPS, FedEx, or DHL, please contact us by email (sales@twosistersofparadise.com) for the street address to send the return to.
 
Security of Online Sales:                     return to top of page

Our web site is scanned and certified daily by ScanAlertTM to insure that your credit card information can not be intercepted while shopping online with us.